At Scrunchy Luxe, we are committed to ensuring your satisfaction with our handmade, high-quality scrunchies. If for any reason you are not completely satisfied with your purchase, we are here to help.
Returns
Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Timeframe: You have 30 days from the date of purchase to initiate a return.
Process: To start a return, please contact us at Scrunchyluxe@hotmail.com with your order number and reason for return. We will provide you with instructions on how to send your item back to us.
Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Refunds
Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Approval: If your return is approved, we will initiate a refund to your original method of payment.
Processing Time: Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or card issuer.
Exchanges
No Exchanges Currently Available: While we currently do not offer exchanges, your satisfaction is our top priority. If you aren't happy with your product, please reach out to us at Scrunchyluxe@hotmail.com. We are committed to resolving any issues and ensuring you have a positive experience with Scrunchy Luxe. Whether it's a return or another solution, we're here to help.
Non-Returnable Items
Damaged or Defective Items
Contact Us
If you have any questions about our return and refund policy, please contact us at Scrunchyluxe@hotmail.com. We are here to assist you and ensure your experience with Scrunchy Luxe is a positive one.
