Sweet Heart
At Scrunchy Luxe, we are committed to ensuring your satisfaction with our handmade, high-quality scrunchies. If for any reason you are not completely satisfied with your purchase, we are here to help.
Returns
Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Timeframe: You have 30 days from the date of purchase to initiate a return.
Process: To start a return, please contact us at Scrunchyluxe@hotmail.com with your order number and reason for return. We will provide you with instructions on how to send your item back to us.
Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Refunds
Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Approval: If your return is approved, we will initiate a refund to your original method of payment.
Processing Time: Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or card issuer.
Exchanges
No Exchanges Currently Available: While we currently do not offer exchanges, your satisfaction is our top priority. If you aren't happy with your product, please reach out to us at Scrunchyluxe@hotmail.com. We are committed to resolving any issues and ensuring you have a positive experience with Scrunchy Luxe. Whether it's a return or another solution, we're here to help.
Non-Returnable Items
Gift cards and any promotional and sale items are non-returnable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at Scrunchyluxe@hotmail.com with your order number and a photo of the item showing the damage/defective area. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
If you have any questions about our return and refund policy, please contact us at Scrunchyluxe@hotmail.com. We are here to assist you and ensure your experience with Scrunchy Luxe is a positive one.
At Scrunchy Luxe, we strive to deliver your handmade scrunchies with care and efficiency. Here’s what you need to know about our shipping process:
Processing Time
Order Preparation: Each scrunchy is crafted with love and attention to detail. Please allow 1-3 business days for order processing before shipment.
Shipping Options
Standard Shipping: Estimated delivery within 5-7 business days after processing.
Expedited Shipping: Estimated delivery within 2-3 business days after processing.
Overnight Shipping: Next business day delivery for orders placed before 12 PM EST.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package’s journey.
International Shipping
We currently ship within the USA. Plans to expand internationally are in the works, so stay tuned!
Shipping Delays
Please note that shipping times may vary due to unforeseen circumstances such as weather conditions or carrier delays. We appreciate your patience and understanding.
Contact Us
If you have any questions or concerns about your order, please contact us at Scrunchyluxe@hotmail.com. We’re here to assist you and ensure your Scrunchy Luxe experience is seamless.
