Aurora Silk

At Scrunchy Luxe, we are committed to ensuring your satisfaction with our handmade, high-quality scrunchies. If for any reason you are not completely satisfied with your purchase, we are here to help.

Returns

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Timeframe: You have 30 days from the date of purchase to initiate a return.

• Process: To start a return, please contact us at Scrunchyluxe@hotmail.com with your order number and reason for return. We will provide you with instructions on how to send your item back to us.

• Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refunds

• Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.

• Approval: If your return is approved, we will initiate a refund to your original method of payment.

• Processing Time: Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or card issuer.

Exchanges

• No Exchanges Currently Available: While we currently do not offer exchanges, your satisfaction is our top priority. If you aren't happy with your product, please reach out to us at Scrunchyluxe@hotmail.com. We are committed to resolving any issues and ensuring you have a positive experience with Scrunchy Luxe. Whether it's a return or another solution, we're here to help.

Non-Returnable Items

• Gift cards and any promotional and sale items are non-returnable.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at Scrunchyluxe@hotmail.com with your order number and a photo of the item showing the damage/defective area. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions about our return and refund policy, please contact us at Scrunchyluxe@hotmail.com. We are here to assist you and ensure your experience with Scrunchy Luxe is a positive one.

At Scrunchy Luxe, we strive to deliver your handmade scrunchies with care and efficiency. Here’s what you need to know about our shipping process:

Processing Time

• Order Preparation: Each scrunchy is crafted with love and attention to detail. Please allow 1-3 business days for order processing before shipment.

Shipping Options

• Standard Shipping: Estimated delivery within 5-7 business days after processing.

• Expedited Shipping: Estimated delivery within 2-3 business days after processing.

• Overnight Shipping: Next business day delivery for orders placed before 12 PM EST.

Shipping Costs

• Shipping costs are calculated at checkout based on your location and selected shipping method.

Tracking Your Order

• Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package’s journey.

International Shipping

• We currently ship within the USA. Plans to expand internationally are in the works, so stay tuned!

Shipping Delays

• Please note that shipping times may vary due to unforeseen circumstances such as weather conditions or carrier delays. We appreciate your patience and understanding.

Contact Us

• If you have any questions or concerns about your order, please contact us at Scrunchyluxe@hotmail.com. We’re here to assist you and ensure your Scrunchy Luxe experience is seamless.